1. Introduction
Conic Prema ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at conicprema.com or use our English learning services.
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Educational Information: English proficiency level, learning goals, educational background
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Records: Correspondence with our staff, feedback, and service inquiries
- Technical Information: IP address, browser type, device information, website usage data
2.2 How We Collect Information
- Directly from you when you fill out forms, register for services, or contact us
- Automatically through cookies and similar technologies when you use our website
- From third-party services you use to interact with us (such as social media platforms)
- During the provision of our English learning services
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Provision: To provide English learning services, schedule classes, and assess your progress
- Communication: To respond to your inquiries, send service updates, and provide customer support
- Payment Processing: To process payments and manage billing for our services
- Marketing: To send newsletters, promotional materials, and information about our services (with your consent)
- Website Improvement: To analyze website usage and improve our online services
- Legal Compliance: To comply with legal obligations and protect our rights
- Safety and Security: To ensure the safety of our students and staff
4. Legal Basis for Processing
We process your personal information based on:
- Consent: When you provide explicit consent for specific purposes
- Contract Performance: To fulfill our contractual obligations for services you've purchased
- Legitimate Interests: For business operations, fraud prevention, and service improvement
- Legal Obligations: To comply with Canadian laws and regulations
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
5.1 Service Providers
- Payment processors for secure transaction handling
- Email service providers for communication
- Website hosting and technical service providers
- Educational platform providers (with your consent)
5.2 Legal Requirements
- When required by law or legal process
- To protect our rights, property, or safety
- To prevent fraud or security threats
- In connection with a business transfer or merger
5.3 With Your Consent
We may share your information with other parties when you provide explicit consent for specific purposes.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Specific retention periods:
- Student Records: 7 years after service completion
- Financial Records: 7 years as required by Canadian tax law
- Website Analytics: 26 months
- Marketing Communications: Until you unsubscribe
7. Your Rights
Under Canadian privacy law, you have the following rights:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate information
- Withdrawal of Consent: Withdraw consent for processing (where consent is the legal basis)
- Complaint: File a complaint with the Privacy Commissioner of Canada
- Portability: Request your data in a portable format
- Restriction: Request limitation of processing in certain circumstances
To exercise these rights, contact us at [email protected] or +1 (416) 555-0123.
8. Security Measures
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and staff training
- Secure payment processing through certified providers
- Regular backups and disaster recovery procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve user experience and website functionality
- Provide personalized content and advertisements
You can manage your cookie preferences through our cookie banner or your browser settings. For more information, see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Children's Privacy
Our services are primarily designed for adults. If we learn that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly.
For students under 18, we require parental or guardian consent for enrollment in our services.
12. International Transfers
Your personal information may be transferred to and processed in countries other than Canada, including the United States, where our service providers operate. These transfers are conducted in accordance with applicable privacy laws and with appropriate safeguards in place.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a notice on our website
Your continued use of our services after any changes indicates your acceptance of the updated policy.
14. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
15. Complaints
If you believe we have not complied with this Privacy Policy or applicable privacy laws, you may file a complaint with:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Phone: 1-800-282-1376
Website: www.priv.gc.ca